1. ACCOUNT, NEWSLETTER
Is the newsletter subscription free?
How can I change the newsletter settings or unsubscribe?
What do I do if I forget my password?
How are my data processed?
2. ORDERS, COUPONS AND SHIPMENTS
2.1 MANAGEMENT OF ORDERS AND PAYMENTS
How can I place an order on ARTigyani?
How can I change or cancel my order?
What are the payment methods available?
How can I request an invoice?
How can I use a discount coupon?
What is the validity of a coupon?
2.2 SHIPPING AND DELIVERY
How much is shipping?
How many time takes my order to be shipped?
Who is responsible for shipping my package?
When do you activate delivery to the floor?
Can I request an expedition outside of Italy?
What should I do when I place my order?
3. RETURNS AND COMPLAINTS
How can I contact you for assistance with products?
How can I make a return or a replacement and in what time?
How is the refund?
4. SPECIAL PROMOTIONS
How does the "Free Shipping" promotion work?
ARTigyani reserves, at certain times of the year, to activate the special promotion “Free Shipping”, with which we will bear the shipping costs in Italy of all orders, even those below 150 €. Remember, however, that this type of promotion does not apply to bulky or off-standard orders.
If you have any doubts, do not hesitate to write to firstname.lastname@example.org
How does the "Free Shipping" promotion work on a specific brand?
5. TECHNICAL PROBLEMS
I have technical problems on the site, what can I do?
– your operating system (for example: Windows XP, Mac OS X);
– your internet browser (for example: Google Chrome, Internet Explorer 7, Firefox, Safari);
– your device (for example: computer, smartphone, tablet);
– the description or screenshot of the error found.
We will reply as soon as possible.